Before You Buy

Thank you for choosing POPHUNTER.

We want you to have a clear understanding of your purchase, our shipping procedures, and how we can support you if any issues come up.

Before placing your order, please take 5 minutes to read through the information below.

🎁 About Blind Box Products

All blind box items sold by Whoopea are brand new and factory sealed (not display items, not second-hand).

However, if you purchase a confirmed design, the boxes are usually opened so we can check the cards inside.

Blind box products are randomly selected and specific characters or styles cannot be chosen. Some series include hidden or rare editions. The probability follows the official brand distribution.

The joy of blind boxes comes from surprise. Please understand and accept the randomness before purchasing.

✅ Authenticity & Product Source

We guarantee that:

✔ All products are sourced from official shops or authorized distributors

✔ No counterfeit, imitation, or refurbished items are sold

Packaging versions may vary slightly but product content and quality remain the same.

It is possible to receive a product with official defect, but it doesn’t mean it is a fake product, because minor quality issues may occasionally occur during the production process.

If you have any concerns about product authenticity or quality, please feel free to contact our customer service email: service@whoopea.com. We will help resolve your issue based on our after-sales service standards.

📦 Shipping & Delivery

Wolrd-wide shipping is available, and there is different shipping fee for different country and regions. Click here to learn more about shipping fee and free shipping policy. You can track your order on Page Track Your Order or 17Trank.

Orders are processed and shipped within 1–3 business days (except for pre-order or special items).

Once shipped, you will receive a confirmation email with a tracking number.

All orders ship from China, international shipping usually takes 5–14 days, depending on your destination and customs processing.

⚠ Please note:

International delivery times may be affected by holidays, customs inspections, or weather conditions.

We will assist you in tracking your shipment and urge shipping carrier whenever you need.

🕶 How to order and pay?

🏦 First Know About WordTrade(Our Partnered Payment Provider)

WorldTrade is a payment and order management platform that enables buyers and sellers to complete sales in a more efficient, transparent, and cost-effective manner.

As a buyer, you can pay for your orders with credit/debit cards at competitive rates or with your WorldFirst balance. You can get the latest statuses on your orders and your payments won’t be released to sellers until your orders are shipped.

Please note that as a WorldFirst user, WorldTrade will not be activated on your World Account until you have received your first order from your seller. To activate WorldTrade, please ask your seller to send you an order. Once received, you will get an email and be notified in your World Account.

🛒 Add to Cart

You can select your favorite products on the Pophunter website, add them to your cart, and proceed to checkout.

You need to register an account on the Pophunter website before checkout. Please use your frequently used email for registration, as we will send the payment link to this email later.

This payment link is the official payment link of WordTrade. You do not need to make the payment directly after placing your order on the website cart. Our customer service team will receive your order and apply to WordTrade for the payment link to be sent to you.

Once you complete the payment via the link, your order will be marked as pending shipment, and we will process and arrange delivery within 1–3 working days.

🆘 If You Need Help

If you encounter any problems during ordering or payment, please contact our staff promptly.

We provide 24/7 online service, and you can reach our customer service directly via WhatsApp.

We will guide you through the entire ordering and payment process.

🎗 Order Processing

Cancel Request Time Window

To protect your shopping experience, you may request to cancel your order within 24 hours of placing it or before it is shipped out, whichever comes first.

Unfortunately, we are unable to accept cancellation requests made after 24 hours or once the order has been shipped out.

If you are concerned about missing the time window to cancel your order, please add “【911】” at the beginning of your customer service email subject so that our support team can prioritize your request during working hours.

Address Issue

We can help you modify your shipping information before the order is shipped out.

International shipping is a complex process, once the package has been shipped, logistics provider are unable to accept our address change request. Please make sure your shipping information is accurate and complete when placing your order.

If you are concerned about missing the time window to update your shipping details, please add “【911】” at the beginning of your customer service email subject line so that our support team can prioritize your request during working hours.

Please note that we are unable to provide after-sales support for orders that fail to be delivered due to an incorrect or incomplete shipping address.

Forgot to Use Discount

If you forget to apply a discount code, please contact our customer service by email and provide your order number and the discount code. We will refund the price difference accordingly.

Orders are processed and shipped within 1–3 business days (except for pre-order or special items).

Once shipped, you will receive a confirmation email with a tracking number.

All orders ship from China, international shipping usually takes 5–14 days, depending on your destination and customs processing.

⚠ Please note:

International delivery times may be affected by holidays, customs inspections, or weather conditions.

We will assist you in tracking your shipment and urge shipping carrier whenever you need.

‼️ If you encounter any issues.

✔ Our After-Sales Support Covers the Following Situations:

✅ Free Replacement or Full Refund:

Shipment tracking has not updated for more than 30 days
Parcel lost or stolen during delivery
Item severely damaged in transit
Received item does not match your order
Item with serious quality defects

✅ Partial Refund, Coupon, Free Replacement, or Full Refund(depending on the specific situation):

Item slightly damaged during shipping
Item with minor quality defects
Blind box shows obvious signs of being opened or tampered with(confirmed designs excluded)

Important Notice:

Please record a complete, uninterrupted, unedited unboxing video before opening your package.

We will not process any after-sales requests without a valid unboxing video.

❌ Not Eligible for Return or Refund:

Dissatisfaction with the random character or style you received
Opened blind boxes with no quality issues
Damage caused by improper use or human error after opening
Issues arising from incorrect usage
Defects or damage claims without an unboxing video
Price adjustments (Our prices are determined by market conditions, international shipping fees, exchange rates, and other factors. Thank you for your understanding.)

📮 After-Sales Service Process

If you require after-sales assistance, please contact us within 7 days of the order being marked as delivered, and provide:

1️⃣ Your order number

2️⃣ Clear unboxing video and product photos

3️⃣ A detailed description of the issue

Our Commitment:

🕒 We will respond within 12–48 hours

🛠 We will provide a fair and clear solution

💒 No avoidance, no unresponsive support

Orders are processed and shipped within 1–3 business days (excluding pre-orders and special items).

Once shipped, you will receive a confirmation email with your tracking number.

All orders are shipped from China. International delivery normally takes 5–14 days, depending on your location and customs procedures.

⚠ Important Notes:

International shipping times may be delayed due to holidays, customs inspections, or weather conditions.

We will help you track your package and follow up with the shipping carrier whenever needed.

🛍 How We Set Our Product Prices

To help you better understand our service, we’d like to explain how our business operates.

We are a professional retailer and reseller focused on designer toys and blind boxes. We boast reliable high-quality supply channels, strong resource integration capabilities, and stable logistics support. Our platform serves as a convenient one-stop shop with more than 2,000 designer toy items available, saving you the time and hassle of searching and comparing across multiple platforms.

Different from official direct sales channels, our products are sourced from a variety of legitimate market channels, including brand offices, authorized distributors, official retail stores, collector markets, and secondary trading platforms. Authenticity is always our top priority. Please note that product costs may vary due to changes in market supply and demand.

Designer toys and blind boxes often hold significant collectible and resale value worldwide. For popular series, limited editions, confirmed characters, secret editions, or discontinued items, market prices frequently change based on consumer demand, inventory availability, and regional differences. As a result, our procurement costs are not fixed and adjust dynamically according to market trends.

Against this background, our store prices are determined by actual procurement costs, market conditions, operating expenses, international shipping fees, and currency exchange rates. Prices at POPHUNTER are never artificially controlled or deliberately inflated.

When market demand is strong and supply is tight, procurement costs may increase, leading to higher product prices. On the other hand, when supply rises or demand weakens, procurement costs may decrease, and prices will adjust accordingly. This market mechanism is similar to the fluctuation of stock prices.

We are fully committed to offering high-quality designer toy products to customers worldwide at fair and transparent prices, while always striving to maintain competitive pricing and exceptional service standards. We sincerely appreciate your understanding regarding price fluctuations inherent in the designer toy market.

Should you have any questions about product pricing or market trends, please do not hesitate to contact our customer support team at any time. We are more than happy to assist you with further details.

💌 Friendly Reminder

Blind boxes are created to bring you fun and surprises.

Please make your purchase only after you fully understand and accept the randomness of blind box products.

If you’re looking to buy for:

🎁 Gifts

🧸 Collection

🥳 Relaxation and enjoyment

You are very welcome at POPHUNTER.

🎉 Our Mission

POPHUNTER is committed to providing long-term service in the blind box and plush toy industry.

We do not pursue one-off transactions; instead, we strive to earn your trust and encourage you to shop with confidence and come back again.

If you have any doubts or concerns at any step before purchasing,

please feel free to contact us before you place your order.

📧 Customer Support: service@pophunter.store